On this page
The Activity log is a dated list of what changed in your workspace and who changed it. Open it from Admin → Activity log in the sidebar when you need to answer "who did that?" or "what was it before?".
Who can see it
Owners and admins. Agents cannot open it and do not see the menu entry. It follows the same line as changing settings: if you can change how the workspace behaves, you can read the record of it. The full breakdown is in Roles: owner, admin, agent.
What it records
Every change your team makes in your workspace, plus every sign-in and every failed sign-in. Each line says who did it, what they did, and when. For a member it also shows the role they held at the time, and a member you have since deactivated is marked "(removed)".
| Area | What appears |
|---|---|
| Sign-ins and security | Sign-ins, failed sign-ins, password changes and resets |
| Team | Invitations sent, resent and revoked, people joining, role changes, deactivations and reactivations |
| Channels | A channel connected or disconnected |
| Billing | A plan change, a cancellation, a cancellation undone |
| Setup | Changes to your business profile, questions, rules, matching, facts, offers, booking set-up and hours, and the settings page, with the old and new value. Also an AI change set kept or undone, and Safe mode switching itself on |
| Leads | A conversation taken over or handed back to the bot, answers changed, a lead moved to another status, a lead turned away and then reconsidered, options sent by hand, a lead deleted, a booking made, moved, cancelled or marked by your team |
| Your records | A record added, updated or deleted, and a photo added or removed. Your workspace has its own word for these, such as candidates or properties |
| Other | Any other change that has no wording of its own yet |
A sign-in line shows the browser, the system and the country it came from, for example "Chrome on macOS, Germany". It never shows an IP address.
Before and after
For settings, a line expands to show the old value beside the new one (Show details). If someone changed a rule from 70 to 50, you see both numbers, so you can put it back without guessing.
For leads and your records, a line lists which fields changed, not what they were changed from or to. A lead's answers and a record's details are personal data, and the log is read by more people, for longer, than the conversation itself. If you need the value, open the lead or the record: it shows what is there now. The log does not store a lead's name either. A line about a lead is worded with the name the lead has today, and reads "a lead" once that lead has been deleted.
Finding a line
Three filters sit above the list: Member, Area and When (any time, the last 24 hours, 7, 30 or 90 days). The areas are the ones in the table above, and the two about your leads and your records use your workspace's own words. The list is newest first, grouped by day, and Show older activity loads the next page.
What it doesn't record
- Messages. What a lead and the bot, or a lead and your team, said to each other is in the conversation, not here.
- What your bot does on its own. Its replies, and the calls it books, are not listed. Your team's own bookings are. The one exception is Safe mode: when the bot switches it on by itself, the line appears here.
- Previews and tests. Trying your bot in the playground does not appear.
- What people look at. Opening a page or reading a lead leaves no line. The log is about changes and sign-ins, not browsing.
- Support sessions. If FiguredOutAI support signs in to your workspace to help you, what they do is kept in our own records and is not shown in your log. Such a session ends after 30 minutes without use, or four hours at most, and it cannot change passwords, billing or your team, or delete a lead.
How long it's kept
12 months. After that, older lines are removed. If you need to keep a record of something for longer, copy it out before it ages off.
A failed sign-in you don't recognise
A failed sign-in appears as "Someone tried to sign in as" the account's name "with the wrong password". It is recorded only for an account that exists in your workspace, and the line carries no person or device. One is usually a mistyped password. Several in a row, or at an hour nobody on your team would be working, are worth a look.
- Reset the password on the account concerned, from the sign-in page. A reset signs that account out on every device (Verifying your email and changing your password).
- Check Team. Make sure everyone listed is someone you recognise, and that nobody who has left still has a seat (Inviting your team).
- Look at the sign-ins around it. A failed attempt followed by a successful one for the same account is the one to follow up with the person.